Required skills

communication and interpersonal skills to

provide information coaching and feedback to team members

involve team members

refer issues to appropriate personnel through clear and direct communication

motivate and lead a team

use and interpret nonverbal communication

literacy and numeracy skills to

generate reports

interpret and apply WHS regulations

interpret symbols used for WHS signage

read store policy and procedures

technical skills to

identify broken or damaged equipment

identify hazardous goods and substances

locate and use safety alarms fire extinguishers and emergency exits

Required knowledge

hierarchy of risk control

elimination of hazards

engineering controls to reduce risk

administrative controls

use of personal protective equipment

job role and responsibilities

location of nearest first aid assistant or facility

manual handling and safe lifting techniques

possible fire and safety hazards

principles and techniques in interpersonal communication

relevant WHS legislation and codes of practice

sickness and accident procedures

store policies and procedures in regard to

manual handling

WHS emergency procedures

unsafe or hazardous goods

handling and storage

disposal

bomb threat procedures

store evacuation

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

applies and monitors store policy industry codes of practice relevant legislation and statutory requirements in regard to WHS and emergency procedures

applies and monitors safe work practices in the handling and moving of stock according to WHS legislation and codes of practice

interprets and monitors the implementation of manufacturer instructions with regard to handling stock and using relevant equipment

applies and monitors safe work practices in the handling storage and disposal of unsafe or hazardous materials

identifies WHS training needs and maintains WHS records

Context of and specific resources for assessment

Assessment must ensure access to

a retail work environment

relevant equipment such as

stock moving equipment

alarm systems

first aid equipment

firefighting equipment

communication equipment

relevant documentation such as

WHS legislation

store evacuation procedures

store policy and procedures manuals

incident reporting forms

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

role play

thirdparty reports from a supervisor

customer feedback

written or verbal questioning to assess knowledge and understanding

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SIRXRSKA Maintain store security

SIRXRSK002A Maintain store security.

Emergency procedures may relate to:

Team members may include:

WHS policy and procedures may relate to:

Hazards may include:

Opportunities and processes for team members to consult and contribute may include:

Resource allocation may include:

Relevant personnel may include:

Hierarchy of control may include:

Hazardous goods may include:

Equipment may include:

Safe manual handling techniques may include:

Store emergency policy and procedures may relate to:

Training may include:

Records may include:

Legislative requirements may include: